Content moderators struggle with working conditions

Content moderators working in the south Asian IT hub Hyderabad say their work reviewing still and video images of sexual and violent content is straining their mental health. Paid less than £8 a day, the moderators say the wellness coaches the company supplies do little beyond moving them to a less sensitive queue until they feel better. In some cases, managers tell the moderators to leave up content they'd rather remove, such as animal killings. Humans are needed for this work; AI is insufficiently effective.

https://www.theguardian.com/global-development/2023/sep/11/i-log-into-a-torture-chamber-each-day-strain-of-moderating-social-media-india

Publication: Guardian

Publication date: 2023-09-11

Writer: Deepa Parent and Katie McQue