Teleperformance monitors workers with AI cameras

The call centre company Teleperformance, which employs about 380,000 people in 34 countries providing customer service for dozens of major UK companies and government departments, has told some non-UK staff that AI-powered webcams will be installed in their homes to watch for infractions of company rules while they work. Workers will have to click to indicate they're taking a break if they leave their desks and provide a reason. They will also be warned that stopping keyboard and mouse activity will show them as idle. Violations can be reported to managers via real-time alerts so they can take action.

https://www.theguardian.com/business/2021/mar/26/teleperformance-call-centre-staff-monitored-via-webcam-home-working-infractions

Publication: Guardian

Publication date: 2021-03-26

Writer: Peter Walker