Indian gig workers suffer as job requirements tighten

New rules rolled out by India's app-based home services platform Urban Company require its more than 52,000 workers to maintain ratings of a minimum of 4.7 (out of 5), accept 70% of job leads, and cancel only four jobs a month. The company says the rules are intended to improve customer experience and raise standards, and may increase its requirements to 80% acceptance and three cancellations. Workers who don't meet the requirements must attend online (free) or offline (fee-bearing) training, and are blocked if they then fail to improve. The company also charges new workers training fees, onboarding fees, product fees, and a monthly subscription.

https://www.aljazeera.com/economy/2024/3/1/how-indias-urban-company-has-soured-gig-work-for-women 

Publication: Al Jazeera

Writer: Ananya